High Class Communications Warranty & Returns Procedure
At High Class Communications, we endeavour to provide easy and sensible resolution to Warranty and Returns.
High Class Communications strives to achieve all warranty and returns to be processed quickly. Typically, if all procedures are followed correctly, turn around is between 3 and 5 working days (subject to stock availability).
A Return Authorisation (RA) number must be obtained before returning goods together with a copy of the original invoice to High Class Communications either for warranty claims or returns for credit.
Proper packaging must be used for all goods returned, as any warranty will be void if goods are damaged during transit, and damaged goods will not be accepted for credit or warranty.
To obtain RA number, please download Return Autorisation Form (RA) from our Downloads Page and email to firstname.lastname@example.org or Fax to 03 95851514.
A restocking fee of 20% of the invoiced value is applicable to goods returned for credit within 30 days of the dispatch date. These goods must be in original condition and packaging. We will not accept goods returned for credit that arrive later than 30 days from the invoice date.
A restocking fee of 30% of the invoiced value is applicable to goods returned for credit within 30 days of the dispatch date, which are not in its original packaging. These goods must be in original condition and non-original packaging will be accepted.
All warranty or returns are on strictly "return to base" policy. Once (RA) number is issued, customers are required to send warranty/return item(s) to our Melbourne Repair/Returns Centre (details will be provided with RA Number). All freight charges related to RA is borne by the customer.
All goods returned without a valid RA Number will be rejected and returned to sender.
All RA Numbers are valid for 7 days from date of issue.
High Class Communications liability shall extend only to the repair or replacement of goods under warranty.
High Class Communications shall not be liable in any manner whatsoever either to repair or replace goods if the goods purchased by the Customer from High Class Communications have been used incorrectly or misused.
High Class Communications liability under any warranty will be automatically discharged if the goods supplied have been tampered with, whether by the Customer or any third party and it is High Class Communications’s opinion that any and all failure of the goods supplied has occurred as a result device having been tampered with.
High Class Communications does not provide refunds on returns - ONLY Credit.