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Freight and Shipping with High Class Communications

High Class Communications makes sure that you get your delivery on time and in one piece.

Dispatch
All orders placed before 3:00pm Melbourne time, will be dispatched same day (Monday to Friday only excluding public holidays). All orders placed after 3:00pm Melbourne time, will be dispatched the following day (Monday to Friday only excluding public holidays).

Pickup
Pick up is available from our warehouse at 35 Kembla Street Cheltenham VIC 3192

Shipping Charges
- For freight charges on Bulky products (Cabinet, UPS, etc) please use online freight calculator in the product detail.
- When purchasing multiple Bulky products (Cabinet, UPS, etc), freight will increase according to qty.
- All items purchase with Bulky item (Cabinet, UPS, etc) will be shipped free of charge.
- All orders above $150.00 ex GST will be shipped free of charge(Bulky items excluded)
- All order below $150.00 will incur $12.00 ex GST shipping charge (Bulky items excluded)


Risk of Loss or Damage

All items purchased from High Class Communications are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
High Class Communications will not be held responsible for any damage, loss or delay occurring to goods in transit.  Accordingly, we recommend that you arrange your own transit insurance.

Damaged Goods
If products received are visibly damaged upon delivery – please do not accept delivery.  Upon signing delivery docket, you are accepting delivery in good condition and we cannot guarantee replacement.

COURIER COMPANIES
High Class Communications will ship all goods with the following 2 Courier Companies:





High Class Communications will decide which service is more appropriate for every delivery based on different services offered.
All deliveries are done on Trucks with Tail Gate making it easy to remove Bulky items of the truck. No Fork Lift is required to accept delivery.


IMPORTANT NOTE: Deliver of Bulky items (Cabinet(s), UPS(s), etc) is done strictly door to door - Curb Side Service.  This means that Driver will not take Bulky items up flight of stairs or difficult to access areas. Driver will make decision based on his sole discretion as to the level of assistance to provide upon delivery.  As such, we strongly recommend, particularly for Bulky items, to have a number of people assisting with delivery.  If your require Couriers to take Bulky item up flight of stairs or difficult to access areas, special arrangement can be made for additional fee (in most cases around $250.00 extra).

Transit Times for Delivery (working days)

  Melbourne Adelaide Sydney Canberra Brisbane Newcastle Hobart Darwin Perth
From Melbourne 1 1-2 1-2 2-3 2-3 2-3 3-4 4-5 4-5



If you are having any trouble in purchasing any product, please contact us at 1300 300 305
All prices displayed are in Australian Dollars(AUD).
Copyright 2010 High Class Communications
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